In this episode of MSP Insights Thomas Brasse joins us to share his story of becoming a CEO of his MSP. Thomas provides us with an insider’s look as to how he was heavily focused on defining and integrating best practices into his business. We explore how his focus on integrating a process leads to successful service offerings that align to the market need. Thomas shares an insider’s look at how he has approached his business to exceed client expectations and clearly identify what makes his business unique through his value proposition. Take the journey with us he shares how he grew from the break fix company to a Modern MSP that was leveraging technology to modernize his business. This is a fascinating story as the engineer grows into the MSP CEO.